Shipping + Return Policies
We want every customer to be satisfied with their purchase and hope that you are! But because of the personal nature of the products, please understand that we cannot accept returns. Please read every listing carefully before you purchase to ensure you are ordering the product you intended to. We accept cancellations within an hour of purchase if you change your mind or order the incorrect item(s).
If there is an issue with your order upon arrival, please email us within 3 days of receiving the package so that we can correct the issue. We may require photos for verification purposes.
All orders are processed in 1-5 business days (Monday through Friday, excluding holidays). You will receive tracking information via email once your order has shipped. Transit time will depend on the shipping method selected at checkout. If you have questions, check out the listing to see if it has been answered already. If you don’t see it there, please send an email I will respond as quickly as I am able.
All products are handcrafted, bottled, labeled and packaged by me in my home studio in small batches. I do this to ensure you are getting the freshest product I can provide. Depending on inventory, lead times may take up to 3 business days before shipping.
**Shipping companies are a third party and we cannot control how they manage their business. Because of that, Bee Balm and Ash is not responsible for shipping delays, damage, or loss. We recommend upgrading to Priority mail at checkout to protect you in case of an unfortunate circumstance. While we will gladly help you with any shipping questions you may have, please be mindful that we receive the same tracking information as you so only have access to that same information.**
Unexpected customs charges are the responsibility of the buyer and are based on each countries policy. International shipping may take up to one month before passing through customs and continuing to you and unfortunately this is out of our control. First Class shipping is estimated to be 7-21 working days but it can take longer.
Tracking is available only in certain countries when shipping via USPS First Class. In those instances, tracking stops once the package has left the United States. Please upgrade to Priority shipping if tracking is important to you.