Shipping and Return Policies

Shipping & Returns

At Bee Balm and Ash, each product is crafted with care in small batches. We want your experience to feel as good as your purchase, so here’s everything you need to know about shipping, cancellations, and returns.

Returns & Exchanges

Because our offerings are personal, plant-based, and handcrafted, we are unable to accept returns or exchanges for safety and quality reasons. Please take a moment to read each product description carefully before ordering.

Cancellations

If you need to cancel your order, requests must be made within 1 hour of purchase. After that, your order may already be in process and cannot be changed.

Order Issues

If your order arrives damaged, defective, or incorrect, please email us at beebalm.ash@gmail.com within 3 days of delivery so we can make it right. (Photos may be required for verification.)

Processing & Shipping

  • All items are handcrafted, bottled, labeled, and packaged in small batches in my home studio.
  • Orders ship within 1–3 business days (Monday–Friday, excluding holidays).
  • Once shipped, you’ll receive an email with tracking information.
  • Delivery time depends on the method you select at checkout.

✨ Tip: For faster service and built-in insurance, we recommend upgrading to Priority Mail at checkout.

Shipping Notes

  • Once an order leaves our studio, it’s in the hands of the shipping carrier. While we can’t control delays, damages, or loss during transit, we’ll always do our best to support you.
  • Tracking information is provided by the carrier—we have access to the same updates you see.

International Orders

Yes, we ship worldwide! A few important notes:

  • Customs fees, import duties, or taxes vary by country and are the buyer’s responsibility.
  • Delivery may take up to 1 month, depending on customs processing.
  • First Class International shipping may not include full tracking in some countries. For complete tracking, choose Priority International at checkout.

Questions?

We’re here to help! For any shipping concerns, order updates, or special requests, email us at beebalm.ash@gmail.com 📩